
Effective May 30, 2025
The EOSC EU Node is taking a major leap forward! After six months of enabling cutting-edge research across Europe, we are excited to unveil an updated User Access Policy that makes accessing EOSC services simpler, fairer, and more powerful.
The new version reflects direct feedback from our users. It brings clearer user roles, increased credit allocations, and expanded access to compute services, ensuring that the platform keeps pace with the needs of Europe’s research community.
This update represents our commitment to putting researchers first by making the platform more intuitive and more inclusive with a wide variety of resources to be used. We have listened carefully to our users and evolved the policy to better support their profiles and scientific missions.
Peter Szegedi, DG-CNECT
What's new
Clearer Access Roles
We are updating the policy document to better represent technical codes (such as AP-0, AP-A) with more intuitive names: Explorer, Observer, Collaborator, and Investigator. Each role is clearly aligned with specific user needs and permissions, making it easier to understand your access level at a glance. This change will also be reflected in the User Space in the coming weeks.
More Credits, Automatically
- AP-A1 users (Collaborators): now receive 500 credits (previously 100).
- AP-B users (Investigators): now receive 1,500 credits per user and 3,000 per group (previously 500 and 1000 respectively).
- Credits replenish every 90 days, as usual.
Smarter Service Access
- AP-A1 users (Collaborators) now have access to Small-size Virtual Machine and Container environments and Medium-size Notebooks.
- AP-B users (Investigators) enjoy instant, no-approval access to previously gated Large-size environment sizes including GPU resources.
Access groups at a glance
Access Group |
Who It's For |
Individual Credits |
Group Credits |
Key Capabilities |
Explorer (AP-0) |
Not logged in | Not applicable | Not applicable | Browse public content and open access resources |
Observer (AP-A) |
Authenticated users | 0 credits | 0 credits | View personalized dashboard |
Collaborator (AP-A1) |
Institutional employee or staff | 500 credits | 0 credits | Run Notebooks, VMs, and Containers, use Application Services |
Investigator (AP-B) |
Academic researcher (faculty) | 1500 credits | 3000 credits | Full access to all services including GPU resources, manage groups with unlimited members |
What you need to know
- Your access group is determined by your login method and institutional role
- Credits are replenished every 90 days from your first login
- Unused credits expire at the end of each 90-day period
- If your access group seems incorrect, check your User Settings and contact your institution’s identity provider
Timeline
- May 30, 2025: The updated Access Policy and the revised credit allocations go into effect together.
- New users will immediately see the new credit limits upon first login.
- Existing users will receive the updated credit amounts at the end of their current 90-day cycle (based on their original login date).
Coming Soon
Smarter Credit Dashboard
A new, user-friendly dashboard will soon be available to help you track your credit usage in real time and plan your activities with confidence.
Need help understanding your new access rights or have questions about the updated policy? Our support team is ready to assist:
- Email: helpdesk@open-science-cloud.ec.europa.eu
- Visit: https://open-science-cloud.ec.europa.eu/support
For complete details, you can refer to the full policy document available here.
Details
- Publication date
- 30 May 2025